At RiddleTech (accessible from riddletech.co.ke), visitor privacy is paramount. This Privacy Policy outlines the types of information collected and recorded by RiddleTech and how we utilize it across our platforms, applications, APIs, and developer services.
1. Information We Collect
When you interact with our website or applications, we may collect information directly provided by you as well as technical telemetry data:
- Personal Identifiers: Name, email address, and message contents submitted via our contact forms or support channels.
- Log Data & Infrastructure Diagnostics: Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamps, referring/exit pages, and click counts.
- Application Telemetry: Non-identifiable configuration data for performance monitoring in local desktop software applications.
2. How We Use Your Information
RiddleTech utilizes collected data for legitimate operational purposes:
- To operate, maintain, and enhance our website performance and software offerings.
- To respond to user inquiries, engineering support tickets, and direct email communications.
- To analyze visitor usage trends, optimize Core Web Vitals, and secure server infrastructure against malicious traffic.
- To comply with legal obligations and enforce our terms of service.
3. Log Files & Analytics
RiddleTech follows standard log file protocols. Log files register visitors when they access websites. All hosting services gather log information as part of hosting diagnostics. The data gathered includes IP addresses, browser specifications, operating system parameters, timestamp records, and navigation paths. This data is not linked to any personally identifiable information.
4. Advertising Partners & Google DoubleClick DART Cookies
Third-Party Vendor Disclosure: Google is a third-party vendor on our site. It uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to riddletech.co.ke and other sites on the internet.
Visitors may choose to decline the use of DART cookies by visiting the Google Ad and Content Network Privacy Policy at: https://policies.google.com/technologies/ads.
Our advertising partners may also utilize web beacons, cookies, and JavaScript triggers. Third-party ad servers automatically receive your IP address when ad units render on your browser. These technologies measure ad campaign effectiveness and personalize advertising content.
Please note that RiddleTech has no access to or control over cookies utilized by third-party advertisers.
5. General Data Protection Regulation (GDPR) Rights
Every user is entitled to the following data protection rights:
- Right to Access: You have the right to request copies of your personal data held by RiddleTech.
- Right to Rectification: You have the right to request correction of inaccurate or incomplete information.
- Right to Erasure: You have the right to request the deletion of your personal data under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your data.
- Right to Data Portability: You have the right to request transfer of gathered data to another organization.
6. California Consumer Privacy Act (CCPA) Privacy Rights
Under CCPA, California consumers have specific rights to request disclosure of personal data categories collected, request erasure of personal data, and opt-out of the sale of personal information. RiddleTech does not sell personal user information.
7. Children's Online Privacy Protection (COPPA)
RiddleTech does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you believe your child provided this information on our site, we encourage you to contact us immediately, and we will promptly remove such records.
8. Contact Information
If you have questions or require more information regarding our Privacy Policy, please contact our lead engineering team at:
Email: support@riddletech.co.ke | ephantusmwaura@riddletech.co.ke
Location: Nairobi, Kenya